We are Alouise, this is our website available at alouise.shopstar.co.za, and these are our legal terms, including our:

• Return & Exchange Policy
• Terms of use - which you agree to by visiting this website;
• Terms of sale - which you agree to by checking a check box when you place an order through this website; and
• Privacy policy - which you agree to by checking a check box when you submit your personal information through this website and apply when you visit this website.

We may change any of these terms at any time by updating this web page.

If you have any questions about our legal terms, please contact us.

Return & Exchange Policy

At alouise.co.za, we want you to feel the same joy and inspiration from our merchandise that we feel creating it. However, we understand that sometimes the music hits the wrong note. Whether it's the size or the style, we want to help you make it lekker!

Eligibility for Returns & Exchanges

We will gladly accept returns or exchanges that meet the following criteria:

• Timeframe: The item must be returned within 30 days of your purchase date.

• Condition: The item must be in its original condition—unworn, unwashed, and with all original tags attached.

• Proof of Purchase: A receipt or proof of purchase (e.g., order confirmation email) is required.

• Custom Items: Please note that customized items (e.g., custom lyrics, personalized gear) are made specially for you and cannot be returned or exchanged unless they are faulty.

How to Start Your Return or Exchange

To ensure a seamless process, please follow these steps:

1. Email Us: Send an email to Return/Exchange with the subject line "Return Request - Order #[Your Order Number]".

2. Details: In the email body, please specify:

   • The item(s) you wish to return.

   • If you prefer a Refund or an Exchange.

   • The reason for the return (e.g., "Wrong size").

3. Approval: Once we receive your request, we will review it and send you a confirmation email with further instructions on how and where to send your package.

Please do not send your purchase back to us without receiving approval first.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

• Lekker Vibes Credit: Alternatively, you can opt to receive a digital store credit (e.g., a "Lekker Vibes" credit note) for your purchase amount.

Exchanges

We are happy to exchange items for a different size or style, provided they are in stock.

• Please follow the "How to Start Your Return" process above, specifying the item and size you would like to receive.

• We recommend initiating exchanges quickly, as popular items can fly off the shelves!

Shipping Costs

• Change of Mind: You are responsible for the shipping costs of returning an item (unless it is faulty). Shipping costs are non-refundable.

• Exchanges: We will cover the shipping cost of the new, exchanged item sent back to you.

• Faulty Items: If an item is faulty or we made an error (e.g., wrong item sent), we will provide a prepaid shipping label.

Faulty or Damaged Items

We are committed to quality, but mistakes happen. If you receive an item that is damaged or defective, please:

1. Email us immediately at Faulty / Damaged

2. Provide photos of the fault and the packaging.

3. We will resolve this as quickly as possible (either with a replacement or a full refund) and make it right for you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Questions?

If you have any questions or are unsure about any part of this policy, please don't hesitate to reach out! We are here to help you get the rhythm right.

Email us at: Questions

Lekker Life. Adventure Bound. Worship Led.

Thank you for supporting alouise.co.za.

Terms of use

1. Licence. We grant you a limited licence to use this website.
2. Breach. We may cancel your licence if you breach any of these terms.
3. Framing. You may not frame this website.
4. Capacity. You agree to the terms on the basis that you have the capacity to visit this website.
5. Accurate information. You promise that you will give this website only accurate information.
6. Ownership. We or our third party licensors own all rights in this website.
7. Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners' property.
8. Restrictions. You may not change, hire out, reverse engineer, or copy this website without our permission.
9. Own risk. You use this website at your own risk and we make no warranties about it.
10. Indemnity. You indemnify us against any liability related to your use of this website.
11. Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100.
12. Indirect damages. We will never be responsible for any indirect damages.

Terms of sale

1. Introduction. These terms cover any transactions where we provide goods to you through this website.
2. The parties. We are the vendor under these terms. You are the customer under these terms.
3. Duration. These terms commence when you accept them and continue until terminated.
4. Orders. You place orders with us on the following basis:
   • you promise that you have the legal capacity to enter into the transaction;
   • we only conclude an agreement when we dispatch our goods to you;
   • we may cancel any order, but we will refund any money you have paid if we do;
   • we conclude an agreement where you are domiciled; and
   • each order is a separate agreement, but you breach all of them if you breach one.
5. Goods. We sell the goods to you on the following basis:
   • you will bear the cost and we will choose the way of packaging and delivering the goods unless agreed otherwise;
   • we will do our best to dispatch the goods as soon as possible after you have placed an order, but we are not liable and you may not cancel an order if we do not do so timeously;
   • risks related to the goods pass to you on delivery;
   • ownership in the goods passes to you on payment of the fees in full; and
   • you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.
6. Your data. You own all your data. When you enter your data into the system, you give us a licence to use it to provide the goods. We are not responsible for any of your data stored on our system.
7. Intellectual property. We may own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.
8. Disclaimer. We disclaim all warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.
9. Fees and payment. You will pay us the fees on the due date. You may not withhold payment of any amount due to us for any reason.
10. Direct damages limited. We are only liable to you for any direct damages that the goods may cause up to the total amount of fees that you have paid us for them.
11. Indirect damages excluded. We are not liable for any other losses that they may cause you.
12. Breach. Please don't breach your obligations under this agreement. If you do, we have certain rights against you in terms of the law.
13. Termination. We may need to terminate this agreement immediately under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to us, have to terminate to comply with a law, or providing the goods has become impractical. If we need to, we will give you as much notice as possible in writing.
14. Resolving disputes. We want to avoid disputes about this agreement and resolve them as quickly as possible. But if there is one, either party may inform the other of it in writing. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails.
15. Notices and domicile. We want to communicate with you effectively about this agreement. For this reason, the parties will send all notices to each others' email addresses and choose their respective street addresses as their service addresses for all legal documents, but they may change either address on 14 calendar days written notice to the other.
16. Force majeure. Things may happen that prevent you or us from complying with each of our obligations under this agreement. Neither party is responsible for breach of this agreement caused by circumstances beyond its control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.
17. Entire agreement. The agreement is the entire agreement between the parties on the subject.
18. Changes. If we change this agreement by updating this web page, any changes will only apply to future orders.
19. Governing law. South African law governs this agreement.
20. Jurisdiction. You consent to the jurisdiction of the Magistrate's Court.